Gentle Procedures Clinic Qld Deposit Refund Policy

When booking an appointment a deposit of $200 is required to confirm the appointment. If for some reason you need to cancel an appointment please note the following policy.

Cancellation < less than 24 hours notice

  • If you have provided less than 24 hours notice to cancel an appointment you will forfeit the deposit.
  • If you have confirmed an appointment and cancelled the appointment with less than 24 hours notice you will forfeit the deposit.

Explanation as to why a deposit may not being refunded

  • When an appointment has been booked we block off 30 minutes from our schedule.
  • If an appointment has been confirmed we prepare the treatment room which entails
    • preparation and opening of sterilised instruments;
    • documentation of sterilised instruments;
    • Preparing the local anaesthetic;
    • Changing linen on the treatment room bed.
    • Preparing an aftercare kit, the list goes on
    • We follow these steps for every confirmed appointment,  every thing we do before a patient arrives  costs money in equipment and wages.
    • Due to the fact the appointment was cancelled at late notice we are not in the position to be able to offer the appointment to someone else.

Cancellation > greater than 24 hours notice

  • If you have provided a minimum of 24 hours notice you will be refunded the deposit.

Rescheduling an Appointment

  • If you reschedule your appointment with more than 24 hours notice you will be refunded the deposit.